Privacybeleid

Privacy Policy – History’s Fragrance

This Privacy Policy describes how History’s Fragrance (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.
We are committed to safeguarding your privacy and complying with all applicable laws, including the General Data Protection Regulation (GDPR) and Dutch data protection regulations.

By using our website, you consent to the practices described in this Privacy Policy.

1. Company Information

History’s Fragrance
Email: support@historysfragrance.com
Chamber of Commerce (KvK): [insert number]
Address: [insert address if required]

We act as the Data Controller for all personal information collected through our website.

2. Information We Collect

We collect several types of personal data to provide and improve our services. This includes:

A. Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers; we do not store full card data)

  • Any information you provide through customer service contact

B. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Pages viewed and time spent

  • Referring website or advertisement

This information helps us optimize website performance and enhance user experience.

C. Order Information

When you make a purchase, we collect:

  • Order details

  • Purchase history

  • Delivery information

  • Transaction confirmations

D. Marketing Information

If you opt-in, we collect:

  • Email address for newsletters

  • Preferences to personalize marketing communications

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: Fulfilling and delivering your order, providing invoices, and managing returns.

  • Customer Support: Handling inquiries, complaints, or requests.

  • Marketing: Sending email updates, promotions, and personalized recommendations (only with consent).

  • Website Optimization: Improving performance, security, and user experience.

  • Legal Compliance: Meeting tax, accounting, and regulatory obligations.

  • Fraud Prevention: Detecting and preventing unauthorized or fraudulent activity.

4. Legal Basis for Processing (GDPR)

We process personal data based on the following legal grounds:

  • Contractual necessity: To fulfill orders and provide services.

  • Legitimate interest: For analytics, security, and improving website performance.

  • Consent: For marketing emails, newsletters, and cookies.

  • Legal obligation: To comply with tax, accounting, and administrative laws.

5. Sharing of Personal Information

We only share your data when necessary and with trusted partners:

A. Shopify

Our store is hosted on Shopify, which processes your data to enable e-commerce functionality.

B. Payment Providers

Such as Shopify Payments, PayPal, Klarna, etc.
These parties receive only the information required to process transactions securely.

C. Shipping Partners

Carriers receive your name, address, and phone number to deliver your order.

D. Service Providers

For email services, analytics, marketing tools, or IT security.

We never sell your personal data.

All partners operate under strict GDPR-compliant agreements.

6. Cookies and Tracking Technologies

Our site uses cookies to:

  • Remember your shopping cart

  • Personalize content

  • Improve website functionality

  • Analyze user behaviour

  • Provide targeted advertisements

You may manage or disable cookies in your browser settings.

A full Cookie Policy can also be provided if you wish.

7. Data Retention

We retain personal data only as long as necessary:

  • Order information: 7 years (legal tax requirement in the Netherlands)

  • Customer accounts: Until deletion request

  • Marketing data: Until you unsubscribe

  • Analytics data: As per industry standards, typically 26 months

8. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“Right to be Forgotten”)

  • Restrict processing

  • Object to marketing usage

  • Data portability

  • Withdraw consent at any time

You may exercise these rights by contacting:

support@historysfragrance.com

We will respond within 30 days, as required by law.

9. Data Security

We implement advanced technical and organizational measures to protect your data, including:

  • Encrypted website (HTTPS)

  • Secure payment gateways

  • Access control and authentication

  • Routine security audits

  • Encrypted data storage where applicable

Despite best efforts, no method of online transmission is 100% secure. However, History’s Fragrance adheres to industry-leading standards.

10. Transfers Outside the EU

Some partners or processors may operate outside the European Economic Area (EEA).
When data is transferred outside the EU, we ensure:

  • GDPR-compliant safeguards

  • Standard Contractual Clauses (SCC)

  • Adequacy decisions where applicable

Your data is always handled with the highest level of protection.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes.
The latest version will always be published on our website, with the “Last Updated” date.

Continued use of our website constitutes acceptance of any changes.

12. Contact Information

For questions, concerns, or GDPR requests, contact:

History’s Fragrance
Email: support@historysfragrance.com